نتكلم العربية، الإيطالية والإنغليزية

Best Western Plus Hotel Galles

(2634)
تقييم 4.3/5

معلومات هامة

المدينة :  ميلانو- MILANO

العنوان :  Piazza Lima, 2, 20124 Milano MI, Italy

رقم الهاتف02 204841


ساعات العمل

الأثنين Open 24 hours
الثلاثاء Open 24 hours
الأربعاء Open 24 hours
الخميس Open 24 hours
الجمعه Open 24 hours
السبت Open 24 hours
الأحد Open 24 hours

تقييم

2634 تقييم

Emily Wood - 14/02/2022 -

Emily Wood

"The metro station trains are quite loud. However, the barman, Christopher was excellent! He made my partner a super role fashioned and recommended me an appropriate spritz with a twist! It was delicious! He was then happy to chat to us and recommend places to see in the area and make bespoke cocktails for the evening. What a man!"

- 5/5
Kwnstantina Kaitsa - 07/02/2022 -

Kwnstantina Kaitsa

"Although the staff is friendly and well behaved(that's the only reason for the second star), i have to report some facts. Firstly, there is a lot of noise and tremor because of the metro and the cars. Also you can hear almost everything from the others rooms like the walking above my rooftop. I can't even describe the feeling waking up due to that constant noises. Secondly, the wooden toilet's door was a bit broken and the wall scratched.. Last, the reason i am doing this report, is the fact that after my room was cleaned, they left my door OPEN. When i came back i found out,but thank God nothing was missing. Sure you don't expect these things from a hotel like this. Really disappointed after all! UPDATE AFTER YOUR RESPONSE: Let me be clear. You are sorry for not exceeding my expectations? You were not even close to that. Like i had some particular expectations... You could not provide the very least, which is the safety of my room. I only got a telephone apology for that!!!!!! Nobody came to my room to check on me after my door was unlocked. Nobody said anything or did anything about that. But the paycheck was done by time.. You clearly care only about money and not the satisfaction of your costumers. I am reading some past comments about you, where some other people have complained about the excessive noise..In this case, also you did nothing.But you'll use my comments to get improved? You didn't do it on the past, what make you think you will do it now?! I definitely WILL NOT STAY in your hotel again, because you do not have a superior experience to provide. Everyone, make yourself a favour, and just book somewhere else, where you'll be safe, where they will lock your door and check on you, and where you can have a peaceful sleep."

- 2/5
Shaun - 15/12/2021 -

Shaun

"Thiefs paradise!!! On the first of our 3 nights there, whilst we were having a drink in the bar, the moment I got up to pay for the drinks, our bag was stolen!!! We went straight to the reception to see if they could use the cameras to see who took it and there response was "We can't do that without a policeman"! We called the police and they won't come out for something like that!!!! Even the next day coming back with a police report, they refused to rewind the cameras! The entire place is covered with pointless CCTV that they refuse to use!!! They didn't even seem shocked, probably happens all the time in there! They took our details and said the "Insurance Company" will be in touch... That was 3 weeks ago, and not one email or phone call... Absolutely terrible!!!! Can say goodbye to that 1,000 euros worth of stuff they stole :("

- 1/5
David Roseman - 27/11/2021 -

David Roseman

"Rooms were comfortable and mostly quiet. Conversations outside our door and even in adjoining room were audible, but didn't cause much concern. Street noise wasn't audible at all. Bed was comfortable and bathroom was nice. Location is good for public transportation. The Lima metro station is just outside and many sites are on the red line, upon which the station is situated. Hotel bar is good, though overpriced, even for a hotel bar. The bartender, Christian, was very personable and mixed great drinks- especially the Gin Mare with tonic garnished with basil and tomato - something we'll be making at home now. Front desk personnel were very helpful and gave us lots of good information."

- 5/5
Dan Barnes - 22/11/2021 -

Dan Barnes

"Well appointed hotel, all the things you expect from BW. Nice staff. Central location but very very loud. Narrow hallways and little to no soundproofing plus a busy street and a metro that shook the whole building every 3 minutes made for some tough sleep. I should have checked it was on top of a metro line."

- 3/5
Dominik W - 18/11/2021 -

Dominik W

"Good Hotel, nice staff, nice view from the breakfast restaurant. The view from the roof top also a nice thing, the pool is a bit small but its a nice to have. One of the best things was on the bar with the Bartender, his name was Christian 🥳"

- 5/5
Ouissal Benameur - 05/11/2021 -

Ouissal Benameur

"We stayed for 6 nights at this hotel, mostly everything had been perfect. The main pros and cons are the following: Pros: - Hotel staff are very professional, friendly and competant. - The hotel and the room were very clean. - The swimming pool was great, water temperature was warm enough. - The hotel's location is perfect, less than one minute walk from the metro station. Most of Milan main attractions can be reached by metro or tram in a very short time. -The bed was comfortable, we also had the option to change our pillows from the pillows menu. - A shared microwave is available in the lobby, which is very convenient. - A water dispenser and vending machines with snacks and drinks are also available. - Check in and check out processes were fast. - Everything else (except the points listed in the cons) was good. Cons: - The WIFI in our room was quite slow sometimes. - The safety locker was too small, it can't fit a 13" laptop. - There is no soundproofing and some things in the room rattle when people are moving upstairs, and there is rumble when metro passes."

- 5/5

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